H & S Computer Solutions Ltd

1. Overview

At H & S Computer Solutions Ltd, we aim to provide high-quality products and services. If you are not completely satisfied with your purchase, this Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges.

2. Eligibility for Returns

You may request a return if:

• The item is faulty, damaged, or not as described
• The item is unused and in its original packaging
• The return request is made within 30 days of receiving the product (unless otherwise stated)

3. Non-Returnable Items

The following items are not eligible for return unless faulty:

• Software or digital products once activated or opened
• Custom-built or special-order computer systems
• Items damaged due to misuse, neglect, or unauthorized repairs

4. Faulty or Damaged Items

If your item is faulty or arrives damaged:

• Notify us within 48 hours of delivery
• Provide photos or evidence of the issue
• We will arrange a repair, replacement, or full refund where applicable

5. Change of Mind Returns

If you change your mind:

• You must notify us within 30 days of receipt
• Items must be returned unused and in resaleable condition
• You are responsible for return shipping costs
• A refund will be issued once the item is inspected

6. Refunds

• Refunds will be processed within 1-4 business days after receiving and inspecting the returned item
• Refunds will be issued via the original payment method
• Shipping costs are non-refundable unless the item is faulty

7. Exchanges

We offer exchanges for defective or damaged items. If you need a replacement, contact us to arrange this.

8. Return Process

To initiate a return:

1. Visit www.handsreturns.co.uk
2. Click on Create Ticket (Top Right)
3. Fill out the information and add has much info as possible including any Invoice numbers etc and attach any photos if damaged etc.
4. Once the Ticket is open we will be in touch with a return Authorsation Number (Do not return until we have given you this number)

9. Warranty

Some products may come with a manufacturer’s warranty. This is separate from our returns policy and will be handled according to the manufacturer’s terms.

10. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.